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Frequently asked question

What happens after I start my subscription?

Click the ‘Get Started’ button and complete the checkout process on our website. After that, you will initially receive an email from them to setup your password. Your dashboard will then be ready for you to sign in and start submitting projects straight away! You can also manage your profile and subscription through this as well.

You shall also receive a welcome email from us and a personal email from your dedicated account manager to thank you for signing up and to help with your on-boarding.

For any more questions, please contact us at support@thrivepix.com

What does unlimited really mean?

With all our plans, you can submit as many design & development project as you like and we’ll assign the team member to get started right away. Once that project is complete, we’ll move onto the next one in your queue – same day. Revisions are unlimited too!

No matter how many requests or revisions you submit, the price stays the same. You are only limited in terms of speed as we are real humans doing real work.

What is a brand?

A brand is a folder containing information and assets for anyone or anything that you need designs and websites for regularly. Create a brand for clients, products, or use it to categorize and organize your personal projects.

How do I create a project ?

In your created brand tab you can create unlimited projects, when you click on the “Add a new project” you will receive the project form. Once you fill the project brief, your project will be appear in your dashboard and ready to be picked by our team.

What is your daily output ?
  • Landing page design with (4-5 sections)
  • or web page design (4-5 sections)
  • or email design
  • or 2-3 app page design
  • or 2-3 social media graphics
  • or 2-3 display ads
  • or 3-5 pages of a brochure, e-book, report or slide deck
  • or 1 GIF draft (2-3 sec)
  • or 1-2 flyers
  • or PSD to HTML (4-5 section)
  • or psd to web page (6 sections)
  • or many more….
What is turnaround time for projects?

We work on your graphics & website every working day and we endeavour to get your projects back over to you as soon as possible.

On average we can typically send a project back over within 24-48 hours. However, this can vary depending on project scope and complexity.

Your assigned project manager will always do their best to set a due date and work with you to prioritise and organise your submitted projects.

Do you work with agencies?

Yes! In fact most of our customers are agencies of some kind (marketing, design, web, SEO, etc) that use us as their design back office.

Within our platform, you can easily create different folders for each of your brands/customers.

How many projects can I expect per month?

This is mostly up to you! First of all, it depends on the frequency of your projects- some of our clients place new projects every day, while others submit one or two per week. Next, the complexity of projects and the number of revisions will also impact the speed of the design & development process.

You may wish to check out our expected daily output for a rough estimate of what can be completed in one day. If the projects are simple and don’t require several revisions, you can expect to get 1-2 projects per day.

How do I know when my project is ready?

All the communication is done through our app. Once a project is updated, your designer will let you know and you will get an email notification.

I run multiple businesses. Can I use 1 account?

Yes, in fact, we built a feature call “Brands” specifically to help you manage multiple businesses. A brand is a folder containing information and assets for anyone or anything that you need designs & websites for regularly. Create a brand for clients, products, multiple businesses, or use it to categorize and organize your personal projects.

Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle-free.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

How do I cancel my account?

Just login to your account and cancel your subscription or just contact us at support@thrivepix.com and we will cancel right away.

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